Signing up and logging in

This page explains how to create an account and how to log in day to day. Authentication is handled by AWS Cognito, so password and multi-factor settings follow Cognito’s screens.

1Sign-up flow

1. Open the app and choose “Get Started”

   Start from “Get Started” at the top right or in the center of the app’s top page.

   

2. Register your email address and password

   The sign-up form is AWS Cognito’s standard screen. Enter your email address and password, and a verification code will be sent to you.

   

3. Enter the verification code

   Enter the code from the email to complete registration. If it does not arrive, check your spam folder and use the resend option on the screen.

4. Agree to the Terms of Service and Privacy Policy

   The consent screen appears after your first log-in. Read both documents with “Read full text”, tick the agreement box, and choose “Agree”. The content and time of your consent are recorded.

   

5. Create an organization (optional)

   Creating an organization lets you invite members and share transfers. You become the owner and an administrator, and can add members later. If you choose “Skip to settings”, a default organization named “(your name)’s Organization” is created at your first log-in.

   

2Logging in

Log in with a DioTrans account

Choose “Log in with Diotrans account” on the log-in screen and enter your email address and password. If you have enabled multi-factor authentication (MFA), you will be asked for an additional code.

Log in with organization SSO

This is available only when an administrator has configured external OIDC (SSO). Enter the organization slug (for example sample-inc) and choose “Log in with SSO”. Ask your administrator if you do not know the slug. Password management is handled by your organization’s IdP.

To log out, use “Log out” at the right end of the header. Always log out on shared devices.

3Troubleshooting

Problem	What to check
The verification code does not arrive	Check your spam folder, wait a few minutes, and resend. If it still does not arrive, confirm that the email address you entered is correct.
I forgot my password	Use “Forgot your password?” on the log-in screen. MFA and passkeys are managed on Cognito’s screens.
I cannot log in with SSO	Check the organization slug. If it still fails, ask your administrator to check the OIDC configuration.
I see a log-in I do not recognize	Change your password and tell your administrator. Administrators can check the login history and abuse alerts in the dashboard.